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Privacy & Terms

TERMS OF USE Intellectual Property Rights The material contained on this website is protected by copyright. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material on this web-site, or create any other material using material on this web-site, without obtaining the prior written consent of Thorn Australia Pty Limited ("Thorn"). External Sites This website may contain links to website of third parties ("external sites"). The links are meant for the convenience of users only and should not be construed as any endorsement, approval, recommendation or preference by Thorn of the owners or operators of the external site, or of any information, products or services referred to on the external sites unless expressly indicated on this website. Thorn makes no warranties and accepts no liability in relation to material contained on external sites. Disclaimers and Limitation of Liability Thorn makes no warranties of any kind regarding this website, including but not limited to any warranty as to: Accuracy; Completeness; Currency; Reliability; Merchantability; Fitness for a particular purpose; or That these pages, or the server that makes them available are free of viruses or other harmful elements that may interfere with or damage the operation of your computer systemsand such warranties are expressly disclaimed. It is your responsibility to verify any information before relying on it. To the fullest extent permitted by law, Thorn disclaims all liability in relation to your use of this website, including but not limited to: Any loss or damage howsoever caused (including negligence), which may be directly or indirectly suffered in connection with use of this web-site; Any special, indirect, exemplary, or consequential damages or any damages whatsoever (whether that liability arises under contract, tort, or statute), including without limitation, loss of revenue and loss of or damage to data, suffered or incurred in connection with this web-site; or Interference or damage to your computer systems in connection with use of this website or an external site. Thorn's Standard Credit Approval Process All applications for rental made via this website are subject to and must comply with Thorn's standard credit approval criteria. Privacy Any personal information obtained from your use of this website will be dealt with in accordance with Thorn's Privacy Policy set out below. PRIVACY POLICY Protecting your privacy Thorn and its related companies are committed to providing you with a high level of customer service. This includes protecting and maintaining the privacy, accuracy and security of your personal information. As of December 21, 2001, we will be bound by, and will abide by, the National Privacy Principles in the Privacy Act (Cth) 1988 ("Privacy Act"). This is in addition to our existing obligations under the Privacy Act. What personal information do we collect and hold? In the process of conducting our business, we are likely to collect a wide range of personal information about you. The type of personal information we collect always includes your name and can include your current address, previous addresses, email address, date of birth, gender, marital status, drivers license number, telephone/mobile numbers, financial information (including credit history), bank account and credit card details, place of employment, position within the organisation, personal references and products and services we provide to you. If you choose not to allow us to collect this personal information we may not be able to provide you with the products and services you require. For legal reasons this information may need to be held by us after your account has been finalised. How do we collect personal information? Thorn collects personal information in a variety of ways. Predominantly we will collect information directly from you either by telephone, in person or in documentation such as your application form. There may be occasions when we collect information from publicly available sources or third parties such as a referee provided by you, a credit reporting agency or insurer of your household contents. How we use personal information? The primary use of the personal information we collect about you is to assess your application and manage your account with us. This involves: Conducting credit and reference checks; Providing you with the products and services you require; Administering your account; Billing and collection of debts; Servicing our relationship with you; In addition we may use your personal information for research and development of our products or to send you information about other products and services, which we provide, which may be of interest to you. Disclosure of personal information We may use or disclose your personal information to organisations outside Thorn, for purposes relating to the management of your account with us. Such organisations include: Service providers who manage the services provided to you including Mailing systems Installation Maintenance and repair services Debt recovery operations Market research Credit reporting agencies Our professional advisers, accountants, lawyers, auditors Credit providers We require these organisations to adhere to strict confidentiality about your personal information and also seek to ensure that they adhere to the National Privacy Principles. Security Thorn takes reasonable steps to ensure that your personal information is secure. We have robust systems and procedures in place to protect your privacy whenever we collect, store, and use or disclose personal information. We are continually upgrading these systems and reviewing our procedures to ensure the highest standards of security is used to protect your personal information. As a condition of working at Thorn all our employees sign a confidentiality agreement. How to access and amend personal information On request from you we will provide details of the personal information we hold about you. The release of information is subject to some exceptions such as information relating to existing or any anticipated legal proceedings, together with exceptions provided by the Privacy Act. Thorn reserves the right to charge a fee for providing access to your information. To protect your personal information, the request to Thorn must be in writing and can be sent by letter or facsimile. All correspondence should be addressed to: The Privacy Officer, PO Box 4272, Milperra NSW 2214 Or Faxed to (02) 9101 5033. Our objective is to respond to any request within a reasonable timeframe. We also aim to ensure that your personal information is accurate, up to date and complete. Amendment of personal information will be conducted upon written or verbal request from you. You can contact us on 1300 617 862 or write to The Privacy Officer C/-PO Box 4272, Milperra NSW 2214 to do this. Complaint lodgment and resolution Thorn is committed to the protection of your privacy and personal information. Complaints you may have about your personal information can be lodged with the person you have been dealing with or our local branch. We will attempt to resolve any complaint within 10 working days. If resolution is not possible within this timeframe we will contact you to discuss the matter further.

TERMS OF USE

Intellectual Property Rights

The material contained on this website is protected by copyright.

Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material on this web-site, or create any other material using material on this web-site, without obtaining the prior written consent of Thorn Australia Pty Limited ("Thorn").

External Sites

This website may contain links to website of third parties ("external sites").

The links are meant for the convenience of users only and should not be construed as any endorsement, approval, recommendation or preference by Thorn of the owners or operators of the external site, or of any information, products or services referred to on the external sites unless expressly indicated on this website.

Thorn makes no warranties and accepts no liability in relation to material contained on external sites.

Disclaimers and Limitation of Liability

Thorn makes no warranties of any kind regarding this website, including but not limited to any warranty as to:

Accuracy;
Completeness;
Currency;
Reliability;
Merchantability;
Fitness for a particular purpose; or
That these pages, or the server that makes them available are free of viruses or other harmful elements that may interfere with or damage the operation of your computer systemsand such warranties are expressly disclaimed.

It is your responsibility to verify any information before relying on it.

To the fullest extent permitted by law, Thorn disclaims all liability in relation to your use of this website, including but not limited to:

Any loss or damage howsoever caused (including negligence), which may be directly or indirectly suffered in connection with use of this web-site;
Any special, indirect, exemplary, or consequential damages or any damages whatsoever (whether that liability arises under contract, tort, or statute), including without limitation, loss of revenue and loss of or damage to data, suffered or incurred in connection with this web-site; or
Interference or damage to your computer systems in connection with use of this website or an external site.

Thorn's Standard Credit Approval Process

All applications for rental made via this website are subject to and must comply with Thorn's standard credit approval criteria.

Privacy

Any personal information obtained from your use of this website will be dealt with in accordance with Thorn's Privacy Policy set out below.

PRIVACY POLICY

Protecting your privacy

Thorn and its related companies are committed to providing you with a high level of customer service. This includes protecting and maintaining the privacy, accuracy and security of your personal information. As of December 21, 2001, we will be bound by, and will abide by, the National Privacy Principles in the Privacy Act (Cth) 1988 ("Privacy Act"). This is in addition to our existing obligations under the Privacy Act.

What personal information do we collect and hold?

In the process of conducting our business, we are likely to collect a wide range of personal information about you. The type of personal information we collect always includes your name and can include your current address, previous addresses, email address, date of birth, gender, marital status, drivers license number, telephone/mobile numbers, financial information (including credit history), bank account and credit card details, place of employment, position within the organisation, personal references and products and services we provide to you. If you choose not to allow us to collect this personal information we may not be able to provide you with the products and services you require. For legal reasons this information may need to be held by us after your account has been finalised.

How do we collect personal information?

Thorn collects personal information in a variety of ways. Predominantly we will collect information directly from you either by telephone, in person or in documentation such as your application form. There may be occasions when we collect information from publicly available sources or third parties such as a referee provided by you, a credit reporting agency or insurer of your household contents.

How we use personal information?

The primary use of the personal information we collect about you is to assess your application and manage your account with us. This involves:

Conducting credit and reference checks;
Providing you with the products and services you require;
Administering your account;
Billing and collection of debts;
Servicing our relationship with you;

In addition we may use your personal information for research and development of our products or to send you information about other products and services, which we provide, which may be of interest to you.

Disclosure of personal information

We may use or disclose your personal information to organisations outside Thorn, for purposes relating to the management of your account with us. Such organisations include:

Service providers who manage the services provided to you including
Mailing systems
Installation
Maintenance and repair services
Debt recovery operations
Market research
Credit reporting agencies
Our professional advisers, accountants, lawyers, auditors
Credit providers

We require these organisations to adhere to strict confidentiality about your personal information and also seek to ensure that they adhere to the National Privacy Principles.

Security

Thorn takes reasonable steps to ensure that your personal information is secure. We have robust systems and procedures in place to protect your privacy whenever we collect, store, and use or disclose personal information. We are continually upgrading these systems and reviewing our procedures to ensure the highest standards of security is used to protect your personal information. As a condition of working at Thorn all our employees sign a confidentiality agreement.

How to access and amend personal information

On request from you we will provide details of the personal information we hold about you. The release of information is subject to some exceptions such as information relating to existing or any anticipated legal proceedings, together with exceptions provided by the Privacy Act. Thorn reserves the right to charge a fee for providing access to your information. To protect your personal information, the request to Thorn must be in writing and can be sent by letter or facsimile. All correspondence should be addressed to:

The Privacy Officer, PO Box 4272, Milperra NSW 2214 Or Faxed to (02) 9101 5033.

Our objective is to respond to any request within a reasonable timeframe.

We also aim to ensure that your personal information is accurate, up to date and complete. Amendment of personal information will be conducted upon written or verbal request from you. You can contact us on 1300 617 862 or write to The Privacy Officer C/-PO Box 4272, Milperra NSW 2214 to do this.

Complaint lodgment and resolution

Thorn is committed to the protection of your privacy and personal information. Complaints you may have about your personal information can be lodged with the person you have been dealing with or our local branch. We will attempt to resolve any complaint within 10 working days. If resolution is not possible within this timeframe we will contact you to discuss the matter further.

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